Find answers to common questions about our dresses, ordering process, and
services
To place an order, simply browse our collection and click on the
dress you're interested in. Use the WhatsApp button to inquire about
availability and sizing. Our team will guide you through the
ordering process and answer any questions you may have.
Yes, we ship internationally! We deliver to most countries
worldwide. Shipping costs and delivery times vary by location.
Contact us via WhatsApp for a shipping quote to your specific
address.
We accept various payment methods including bank transfers,
credit/debit cards, and payment through WhatsApp. For large orders,
we also offer installment plans. Contact us to discuss the best
payment option for you.
Yes, we offer customization and alteration services. Whether you
need changes to the length, bust, waist, or other details, our
skilled tailors can help. Additional fees may apply depending on the
complexity of the alterations.
Due to the nature of our products, we generally do not accept
returns on custom orders. However, we want you to be completely
satisfied. If there's an issue with your order, please contact us
within 48 hours of receiving your dress, and we'll do our best to
resolve it.
Delivery times vary depending on the dress and your location.
In-stock items typically ship within 3-5 business days. For custom
orders or items that need to be sourced, please allow 2-6 weeks.
International shipping may take additional time based on
destination.
Yes! We offer complimentary styling consultations via WhatsApp or
video call. Our team will help you find the perfect dress based on
your event, body type, and personal style preferences. Contact us to
schedule your consultation.
Care instructions vary by fabric. Generally, we recommend dry
cleaning for most formal dresses. Store your dress in a cool, dry
place, preferably in a garment bag. Avoid direct sunlight and
humidity. For delicate fabrics like silk or lace, professional care
is strongly advised.