Frequently Asked Questions

To place an order, simply browse our collection and click on the dress you're interested in. Use the WhatsApp button to inquire about availability and sizing. Our team will guide you through the ordering process and answer any questions you may have.

Yes, we ship internationally! We deliver to most countries worldwide. Shipping costs and delivery times vary by location. Contact us via WhatsApp for a shipping quote to your specific address.

We accept various payment methods including bank transfers, credit/debit cards, and payment through WhatsApp. For large orders, we also offer installment plans. Contact us to discuss the best payment option for you.

Yes, we offer customization and alteration services. Whether you need changes to the length, bust, waist, or other details, our skilled tailors can help. Additional fees may apply depending on the complexity of the alterations.

Due to the nature of our products, we generally do not accept returns on custom orders. However, we want you to be completely satisfied. If there's an issue with your order, please contact us within 48 hours of receiving your dress, and we'll do our best to resolve it.

Delivery times vary depending on the dress and your location. In-stock items typically ship within 3-5 business days. For custom orders or items that need to be sourced, please allow 2-6 weeks. International shipping may take additional time based on destination.

Yes! We offer complimentary styling consultations via WhatsApp or video call. Our team will help you find the perfect dress based on your event, body type, and personal style preferences. Contact us to schedule your consultation.

Care instructions vary by fabric. Generally, we recommend dry cleaning for most formal dresses. Store your dress in a cool, dry place, preferably in a garment bag. Avoid direct sunlight and humidity. For delicate fabrics like silk or lace, professional care is strongly advised.